Refund policy

Refund Policy and Returns:
For 7 days you may be eligible for a return. Your item must be new and in unused condition. It must also be in the original packaging as received. Shipping in either direction is not refundable. Several types of goods are exempt from being returned including: Custom items, subscription boxes, mystery boxes, opened items, electronics, and sale items.

If you would like to return a Light Kit it must be in new/unopened condition. A 15% restocking fee will apply. Shipping in either direction is not refundable.

To issue a return you must email help@brickloot.com and provide your order number and reason for return. At this point we will proceed and provide instructions.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted or refunded.

Any item that is returned more than 30 days after delivery is subject to a 25% restocking fee. The right to return after 7 days it at Brick Loot's sole discretion.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Shipping
To return your product, you should mail your product to: Brick Loot 151 S Pfingsten Suite E Deerfield, IL 60015. You MUST include your order number on the package as well as include the return authorization #.

You will be responsible for paying for your own shipping costs for returning your item. Shipping in either direction is not refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Light Kits include a 30 day warranty. We do however offer support for life as many accidents may be easily repaired. We can walk you through a fix or sometimes even do it for you. This is a free service but does not have a guaranty. We will treat your item with love and care which we try to help you.

You may ALWAYS call us at 888-403-5668 and we will try and help you even for products no longer in warranty (even years old). Sometimes replacement parts are available and those we discount to our customers to help YOU :)
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